Mental HERO Website Terms of Service

Effective Date: July 18, 2026
Website Owner: Mental HERO (Helping Education through Resources & Opportunities)
Website: www.mentalhero.org
Contact Email: inquires@mentalhero.org

1. Acceptance of These Terms

By accessing or using the Mental HERO website, you agree to be bound by these Terms of Service and any applicable laws. If you do not agree to these Terms, do not use the website.

2. Purpose of the Website

Mental HERO provides educational information, resources, opportunities, updates, and related content intended to support awareness and community engagement around mental health and related topics. Content on this website is provided for general informational and educational purposes only.

3. Not Medical or Crisis Advice

The content on this website is not medical advice, therapy, diagnosis, treatment, legal advice, or emergency support. Use of this website does not create a counselor-client, therapist-client, doctor-patient, or other professional relationship. If you are experiencing a crisis or believe you may be in danger, call 911 or contact an appropriate crisis service immediately.

4. Eligibility and Acceptable Use

You agree to use the website only for lawful purposes and in a way that does not violate the rights of others, interfere with site operations, or attempt unauthorized access to any part of the website or related systems. Prohibited conduct includes transmitting malicious code, misusing forms, scraping restricted content, impersonating others, or using the website for fraudulent, abusive, or misleading purposes.

5. Intellectual Property

Unless otherwise stated, the website’s text, graphics, branding, logos, design, and other original content are owned by or licensed to Mental HERO and are protected by applicable intellectual property laws. You may view, print, or share content for personal, non-commercial, and educational use only, provided you do not remove attribution or modify the material in a misleading way.

6. User Submissions

If you submit information through contact forms, applications, surveys, testimonials, emails, or other interactive features, you represent that the information you provide is accurate and that you have the right to provide it. By submitting content, you grant Mental HERO a non-exclusive, royalty-free license to use, reproduce, and display that content as needed to operate the website, respond to inquiries, review submissions, or carry out related organizational purposes, unless otherwise stated.
Mental HERO may remove or decline submissions that are unlawful, abusive, defamatory, spam-related, invasive of privacy, or otherwise inappropriate.

7. Privacy

Use of the website may involve the collection and handling of personal information. These Terms work together with a separate Privacy Policy describing what information is collected, how it is used, and how users can contact the organization with questions.

8. Third-Party Links and Tools

This website may contain links to third-party websites, articles, platforms, forms, videos, or tools, including services used for website hosting, email, or collaboration. Mental HERO is not responsible for the content, availability, security, or practices of third-party sites or services, and inclusion of a link does not necessarily imply endorsement.

9. Refund Policy

Mental HERO may offer donations, event registrations, memberships, services, or other paid offerings through the website from time to time. Unless otherwise required by law or expressly stated for a specific offering, all payments are non-refundable once the transaction is completed.

If a payment was made in error, processed more than once, or affected by a technical issue, you may request a review by contacting Mental HERO promptly with your name, transaction details, and the reason for the request. Any approved refund will be issued to the original payment method within a reasonable time after approval.

Mental HERO reserves the right to deny refund requests that are incomplete, unsupported, or related to completed services, fulfilled benefits, or properly processed donations, except where required by applicable law.

You can contact the sales team below with any questions or concerns about your orders.

10. No Warranty

The website is provided on an “as is” and “as available” basis. Mental HERO does not guarantee that the website will always be available, accurate, complete, secure, or free from errors, viruses, or interruptions.

11. Limitation of Liability

To the fullest extent permitted by law, Mental HERO and its officers, directors, volunteers, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the website. This includes damages related to reliance on website content, third-party links, technical issues, or unauthorized access, even if advised of the possibility of such damages.

12. Indemnification

You agree to defend, indemnify, and hold harmless Mental HERO and its officers, directors, volunteers, affiliates, and representatives from and against claims, liabilities, damages, losses, and expenses arising from your misuse of the website, your violation of these Terms, or your infringement of any rights of another person or entity.

13. Changes to the Website or Terms

Mental HERO may update, modify, suspend, or discontinue any part of the website at any time without notice. Mental HERO may also revise these Terms from time to time, and updated Terms become effective when posted on the website unless otherwise stated.

14. Termination

Mental HERO reserves the right to restrict, suspend, or terminate access to the website for users who violate these Terms or misuse the website.

15. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws principles, unless applicable law requires otherwise.

16. Severability

If any provision of these Terms is held unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

Questions about these Terms should be sent to:
Mental HERO
inquires@mentalhero.org
sales@mentalhero.org
david@mentalhero.org
nico@mentalhero.org
noah@mentalhero.org