Mental HERO Refund Policy

Effective Date: July 18, 2026
Website Owner: Mental HERO (Helping Education through Resources & Opportunities)
Website: www.mentalhero.org
Contact Email: inquires@mentalhero.org

1. Overview

Mental HERO offers refunds only for eligible physical merchandise purchased directly through the website or official Mental HERO shopping websites. All other payments and contributions are non-refundable unless Mental HERO states otherwise in writing or applicable law requires a refund.

2. Non-Refundable Items

The following are strictly non-refundable:

  • Donations.

  • Programs.

  • Courses.

  • Newsletters.

  • Subscription-based newsletters.

  • Subscriptions of any kind.

  • Digital products or downloadable content.

  • Event registrations or tickets, unless specifically stated otherwise at the time of purchase.

  • Sale, clearance, or final sale items.

  • Customized, personalized, or made-to-order items.

3. Free Public Newsletter

Mental HERO’s public newsletter is always offered free of charge as a courtesy to the community. Since no payment is required for the public newsletter, no refund applies to it. Any paid or subscription-based newsletter service is non-refundable once purchased or renewed.

4. Eligible Merchandise

Only physical merchandise such as apparel, accessories, or other tangible items may qualify for a refund, and only if all conditions in this policy are met.

5. Merchandise Refund Qualifications

To qualify for a refund, merchandise must:

  • Be requested within 14 days of delivery.

  • Be unused, unworn, unwashed, and in original condition.

  • Include original tags, labels, and packaging when applicable.

  • Be accompanied by proof of purchase, such as an order number or receipt.

6. Damaged or Incorrect Merchandise

If you receive merchandise that is damaged, defective, or incorrect, contact Mental HERO sales team as soon as possible after delivery. Include your order number and photos of the issue so the request can be reviewed. If approved, Mental HERO may offer a refund, replacement, or exchange depending on availability.

7. Return Process

To request a merchandise refund, email Mental HERO at sales@mentalhero.org with your name, order number, reason for return, and photos if needed. Mental HERO may provide return instructions before the item is sent back.

Returned items may need to be shipped at the customer’s expense unless the return is due to an error by Mental HERO. Using a trackable shipping method is recommended.

8. Refund Approval and Timing

Once a returned item is received and inspected, Mental HERO will notify you whether the refund request is approved or denied. If approved, the refund will be issued to the original payment method within a reasonable time, depending on your bank or payment provider.

9. Final Decision

Mental HERO reserves the right to deny refund requests that do not meet the conditions in this policy or that involve items not eligible for refund. This policy does not limit any rights that cannot be waived under applicable law.

10. Changes to This Policy

Mental HERO may update this Refund Policy from time to time. When changes are made, the updated version may be posted on the website with a revised effective date.

11. Contact Information

Questions about this Refund Policy or sales-related requests should be directed to:
Mental HERO
sales@mentalhero.org
david@mentalhero.org
noah@mentalhero.org
nico@mentalhero.org