Mental HERO Website Privacy Policy

Effective Date: July 15, 2026
Organization: Mental HERO (Helping Education through Resources & Opportunities)
Website: www.mentalhero.org
Contact Email: inquires@mentalhero.org

1. Overview

Mental HERO is committed to protecting the privacy of visitors, supporters, volunteers, donors, and other individuals who interact with the website. This Privacy Policy explains what information may be collected through the website, how it may be used, when it may be shared, and what choices users may have regarding their information.

2. Information Collected

Depending on how the website is used, Mental HERO may collect:

  • Contact information, such as name, email address, phone number, mailing address, or other details submitted through contact forms, newsletters, applications, donations, or event-related forms.

  • Communications and submissions, such as messages, questions, applications, testimonials, donor communications, or other information voluntarily provided through the website.

  • Donation information, such as donation amount, date, donation purpose, and limited transaction-related details needed to process and document donations. Payment card information may be processed by third-party payment processors rather than stored directly by Mental HERO.

  • Usage information, such as browser type, device information, pages viewed, date and time of visits, referring pages, and general location data associated with site analytics.

  • Cookie and similar technology data used to support site functionality, analytics, security, and performance.

3. How Information Is Used

Mental HERO may use collected information to:

  • Respond to inquiries and communicate with users.

  • Send newsletters, updates, opportunities, event information, donation-related receipts or acknowledgments, or other organizational communications, subject to applicable consent and opt-out requirements.

  • Review volunteer interest, applications, submissions, or partnership requests.

  • Process donations, maintain donation records, provide acknowledgments, and comply with financial, tax, or legal obligations.

  • Operate, maintain, secure, and improve the website and related services.

  • Understand how visitors use the website and evaluate site performance.

  • Comply with legal obligations and protect the rights, safety, and integrity of the organization, website users, donors, and others.

4. Confidentiality of Information

Mental HERO seeks to keep personal information, donor information, and communications confidential within the organization and its website operations. Information provided through the website will not be sold, traded, or shared outside Mental HERO except as reasonably necessary to operate the website and related services, to process donations through service providers, with the user’s permission, or where disclosure is required by law, court order, legal process, or to protect rights and safety.

5. Cookies and Analytics

This website may use cookies and similar technologies provided by Squarespace and other service providers to help the website function properly, remember user preferences, understand traffic patterns, and improve performance. Squarespace states that cookies may support authentication, customization, security, analytics, and other functional needs, and browser settings can often be used to manage cookie preferences, though disabling cookies may affect website functionality.

6. Third-Party Services

Mental HERO may use third-party services to host the website, manage email communications, process forms, process donations, analyze site traffic, fulfill merchandise orders, or support organizational operations. For a Squarespace-hosted site, some visitor data may be processed through Squarespace as the website platform provider.

Mental HERO is not responsible for the privacy practices of third-party websites or services linked from the site. Users should review the privacy policies of those third parties before providing information to them.

7. How Information May Be Shared

Mental HERO does not sell personal information or donor information. Information may be shared only as reasonably necessary to:

  • Work with service providers that help operate the website, process donations, fulfill merchandise orders, or manage communications.

  • Comply with legal requirements, lawful requests, subpoenas, court orders, or protect rights and safety.

  • Address security, fraud, or technical issues affecting the website or its users.

  • Support organizational transitions or restructuring, if legally appropriate.

8. Data Security

Mental HERO seeks to use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission can be guaranteed to be completely secure.

9. Retention

Mental HERO may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, process donations, maintain business and tax records, resolve disputes, maintain records, or enforce agreements. Different categories of information may be kept for different periods depending on the purpose and applicable law.

10. Children’s Privacy

This website is not intended to knowingly collect personal information from children under 13 without appropriate consent where required by law. If Mental HERO learns that personal information from a child under 13 has been collected in a manner that requires removal, reasonable steps will be taken to delete it.

11. Sensitive Information and Mental Health Content

Mental HERO addresses mental health and related educational topics. Visitors should avoid sending highly sensitive medical, diagnostic, therapy, crisis, or other confidential health information through general website forms or email unless the website clearly states that such submission is appropriate and secure.

The website is intended for educational and informational purposes and is not a substitute for medical care, diagnosis, therapy, or emergency assistance.

12. Your Choices

Users may be able to:

  • Unsubscribe from newsletters or marketing emails using the unsubscribe link or by contacting Mental HERO.

  • Manage cookie settings through their browser or device settings.

  • Request updates or corrections to information previously provided, subject to applicable limitations.

  • Request anonymity or limit certain public recognition connected with donations, where applicable.

13. State, Federal, and International Rights

Depending on where a user lives, privacy laws may provide rights related to access, correction, deletion, or limitation of certain personal data uses. Squarespace also provides information about privacy compliance considerations, including GDPR-related topics for site owners using its platform.support.

Mental HERO will consider and respond to applicable privacy requests as required by law. Users seeking to exercise privacy rights should contact the organization using the contact information below.

14. Changes to This Policy

Mental HERO may update this Privacy Policy from time to time. When changes are made, the updated version may be posted on the website with a revised effective date.

15. Contact Information

Questions about this Privacy Policy or privacy-related requests should be directed to:
Mental HERO
inquires@mentalhero.org
david@mentalhero.org
noah@mentalhero.org
nico@mentalhero.org