Purchasing Mental HERO merchandise helps support our mission to provide accessible mental health education, trusted resources, and opportunities for young people and communities.

Most Mental HERO items are made to order through our print-on-demand fulfillment partner. This helps us avoid overproducing merchandise and allows us to offer products without keeping a large inventory.

Orders are created after they are placed. Production and delivery times can vary depending on the product, item availability, shipping destination, and carrier. You will receive tracking information when it becomes available.

Please contact us as soon as possible at sales@mentalhero.org if you need to change or cancel an order. We will do our best to help, but we cannot guarantee changes or cancellations once an item has entered production or shipped.

Please check each product’s size chart before ordering. Because most items are made to order, we generally cannot accept returns or exchanges for an incorrect size selection, color preference, or change of mind.

If a size chart is not available, please not our details of each item. It will tell you what the product is made from and what the size is.

We are sorry if something is wrong with your order. Please email sales@mentalhero.org within 30 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and work with our fulfillment partner on an appropriate replacement or refund when eligible. Our fulfillment partner requires eligible damage reports to be submitted within 30 days and asks for photos of the affected item and packaging.

Because products are made to order, we generally do not accept returns for size, color, or change-of-mind reasons. Do not send an item back without contacting us first and receiving instructions. See our full Refund Policy for details.

International availability, shipping costs, delivery times, and any customs or import charges vary by destination. Customers are responsible for any applicable customs duties or import taxes.

Our fulfillment partner may produce orders near the customer’s delivery address when possible, but production location, availability, production capacity, logistics, and the shipping destination can affect delivery timing.

For order questions, changes, cancellations, or support, email sales@mentalhero.org. Please include your order number and the email address used during checkout so we can help you faster.